Frequently Asked Questions
Everything you need to know about our luxury sleepwear and loungewear.
How should I care for my silk and cotton garments?
To maintain the longevity of your Papinelle pieces, we recommend a cold, gentle machine wash in a laundry bag with mild detergent. For 100% silk items, hand washing or dry cleaning is preferred to preserve the natural luster and softness.
What is your return policy?
We offer returns on all full-priced items within 30 days of purchase, provided they are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, knickers cannot be returned unless faulty.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that during peak sale periods, processing times may be slightly extended.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.
How do I determine my size?
We provide a comprehensive size guide on each product page. Our sleepwear is designed for a relaxed, comfortable fit; if you are between sizes, we generally recommend sizing up for extra comfort.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for buy-now-pay-later convenience.